At Vei Kitchen, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy.

Return Eligibility

  • Timeframe: You may return most items within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.

Non-Returnable Items

  • Gift cards
  • Personalized items
  • Items marked as final sale

How to Initiate a Return

  • Contact Us: Please reach out to our customer service team at [email protected] or call us at +1 (863) 676-5077 to initiate your return.
  • Return Instructions: We will provide you with a return authorization and instructions on how to send your item back.

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges

If you need to exchange an item for the same item or a different one, please contact us for assistance.

Contact Us

For any questions about our return policy, feel free to contact us at:

Thank you for shopping with Vei Kitchen!